Fixing the Google+ Issue on Bangla Lion

For some reasons, many Bangla Lion users are randomly not being able to consume many static contents from Google+. They are also not being able to download any email attachments from Gmail. What’s happening? Google serves their content from googleusercontent.com. Gmail attachments are also served from a sub-domain of this domain. For some unknown reasons we can not access that domain sometimes, sometimes we can.

Just a few moments ago, when I complained to Bangla Lion customer care, the customer manager helped me fix the problem. What we did?

1) First we set no proxies. On my Firefox 5, I had proxies set to system proxies. Bangla Lion’s customer manager suggested that I should set no proxy or automatic detection for proxies. I changed it to no proxy. For this, I went to Firefox Menu > Options > Options > Advanced > Network > Settings (I am using FF5).

2) Then I went to “Network and Sharing Center” > “Change Adapter Settings”. I right clicked on my Bangla Lion connection (I am using the indoor device, so mine is a wired network) and selected “Properties”. In the “Networking” tab, I double clicked on the TCP/IPv4 entry. The dialog box I got, it let me define how my IP address and DNS addresses are obtained. I manually set the DNS Servers to: 4.2.2.8 & 4.2.2.2 .

The customer manager also gave me another pair of DNS in case I still have an issue: 4.2.2.5 & 8.8.8.8
This was supposedly a good sign of proper customer service, which I had read the other day on https://www.salesforce.com/products/guide/lead-gen/.

3) I cleared my browser’s cache and everything was okay. To test things, I have restarted my router several times to see what happens when I am assigned to different IP address. Everything looks fine.

So, the description I gave so far is very specific to Windows 7 and Firefox. A general instruction for any OS and any browser should be:

1) Make sure you’re not using any proxies.

2) Change your network’s DNS to: 4.2.2.8 & 4.2.2.2 or 4.2.2.5 & 8.8.8.8

3) Clear the cache and offline data.

I am satisfied with Bangla Lion’s customer care, at least they put some people who knows something. When GP started image optimization, it was a night mare. +1 to Bangla Lion for their informative customer care service.